Effective Date: 01-01-2025

At Resquenix, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our website and services.

1. Information We Collect

We collect the following types of information when you visit our website or use our services:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Payment details (processed securely)

1.2 Technical & Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Session duration

1.3 Service-Related Data

  • Information related to IT support requests, software installations, or custom software development

2. How We Use Your Information

We use your data for the following purposes:

  • To provide IT support, antivirus installation, and other technical services
  • To process payments and transactions securely
  • To send important updates, invoices, and service notifications
  • To improve our website performance and customer experience
  • To comply with legal and regulatory obligations

We DO NOT sell, rent, or trade your personal data to third parties.

3. How We Protect Your Data

We implement strict security measures, including:

  • SSL Encryption to protect sensitive data
  • Firewall & Security Protocols to prevent unauthorized access
  • Restricted Access to personal data, limited to authorized personnel only

If a data breach occurs, we will notify affected users as per legal requirements.

4. Third-Party Services

We may use third-party services for:

  • Payment Processing (e.g., PayPal, Stripe)
  • Cloud Storage & Hosting
  • Analytics & Website Performance Monitoring

These third parties have their own privacy policies, which we recommend reviewing.

5. Cookies & Tracking Technologies

We use cookies to enhance user experience, track website performance, and personalize content.

  • Necessary Cookies: Required for site functionality
  • Analytics Cookies: Used to understand user behavior
  • Marketing Cookies: Helps us improve ad relevance

You can disable cookies via your browser settings.

6. Your Rights & Choices

You have the right to:

  • Access and review your personal data
  • Request correction or deletion of your information
  • Opt-out of marketing emails
  • Request a copy of the data we store about you

To exercise your rights, contact us at contact@resquenix.com.

7. Data Retention

We retain your data for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

After this period, your data will be securely deleted.

8. Updates to This Privacy Policy

We may update this Privacy Policy occasionally. Changes will be posted here with an updated “Effective Date.”

By continuing to use our services, you agree to the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: contact@resquenix.com
📞 Phone: +44 800 048 5013
🌐 Website: www.resquenix.com